General Terms & Conditions
LIPAA – Ljubljana International Performing Arts Academy
Effective from: August 20th, 2026
1. GENERAL PROVISIONS
1.1. These General Terms and Conditions of Business (hereinafter: the “General Terms”) govern the conditions for application, enrolment, participation and payment for programmes provided by LIPAA - Ljubljana International Performing Arts Academy (hereinafter: “LIPAA”).
1.2. These General Terms apply to all participants in LIPAA programmes and to their parents, guardians or other legal representatives where the participant is a minor.
1.3. In addition to these General Terms, the information stated in the application form, offer, enrolment confirmation, agreement or other document specifying the particular programme, period of delivery, price and payment method shall apply to each individual programme.
1.4. In the event of any conflict between these General Terms and an individual agreement or enrolment confirmation, the specific provision of the individual agreement or enrolment confirmation shall prevail, unless otherwise provided or unless such provision would conflict with applicable law.
1.5. LIPAA endeavours to ensure that information regarding programmes, prices, schedules and other material conditions of participation is clear and accessible prior to registration.
2. SERVICE PROVIDER
LIPAA – Ljubljana International Performing Arts Academy
Email: lipaa.info@gmail.com
Telephone:
Website: https://www.lipaa.si/
(hereinafter: “LIPAA” or the “Provider”)
3. LIPAA PROGRAMMES
3.1. LIPAA provides various educational, artistic, dance, theatre, musical, performance and other programmes in the field of performing arts.
3.2. Each programme is delivered during the period specified for the particular programme or semester.
3.3. Prior to registration, the participant or their legal representative is provided with material information regarding the programme, including in particular:
programme name;
age group or other target group;
anticipated programme period;
schedule or method of determining the schedule;
location;
price;
payment method and deadlines;
any specific characteristics of the programme.
3.4. The programme is designed as a continuous programme for the agreed programme period. The purpose of each programme is to provide a continuous educational and artistic process. Individual classes are therefore generally not treated as separate services that may be purchased or charged individually.
4. APPLICATION AND FORMATION OF THE CONTRACTUAL RELATIONSHIP
4.1. Application for a programme shall be made in the manner determined by LIPAA, in particular through an online application form, email or another application system.
4.2. The application constitutes an offer to enter into a contractual relationship under the conditions presented to the participant or legal representative prior to registration.
4.3. The contractual relationship is established when LIPAA accepts the application or otherwise expressly confirms the participant’s enrolment in the programme.
4.4. Enrolment may be confirmed by email, through an online system or by another appropriate means.
4.5. Upon confirmation of enrolment, the participant or their legal representative agrees to comply with these General Terms and to pay the agreed programme fee.
4.6. For a minor participant, the application and contractual relationship shall be entered into by the parent, guardian or other legal representative, who is responsible for the accuracy of the information provided and confirms that they have the appropriate authority to enter into the contractual relationship on behalf of the minor.
5. PROGRAMME DURATION AND RESERVATION OF A PLACE
5.1. By enrolling in a programme, the participant reserves a place for the agreed programme period.
5.2. Payment constitutes payment for a place in the continuous programme for the agreed programme period and not payment for an individual class or attendance.
5.3. The programme fee includes elements related to the provision and delivery of the programme, including in particular:
reservation of a place and capacity;
programme organisation;
educational and/or mentoring work;
mentor preparation;
use of facilities;
organisational costs;
programme preparation and delivery;
where applicable, production and other costs related to the delivery of the programme.
5.4. Due to the nature of the programme, the fee is not automatically dependent on the actual number of classes attended by an individual participant.
5.5. Ceasing to attend the programme without submitting a written cancellation does not automatically terminate the contractual relationship or payment obligations.
6. PRICE AND PAYMENT TERMS
6.1. The price of each programme is stated at the time of application or in the enrolment confirmation, offer or agreement.
6.2. Payment by instalments may be available on an individual basis and shall be agreed separately between LIPAA and the participant or their legal representative. The exact instalment amounts, number of instalments and payment deadlines must be mutually agreed and confirmed by both parties in writing prior to the commencement of the payment arrangement.
6.3. The payment obligation arises in accordance with the agreed payment terms.
6.4. Payment shall be made using the method specified by LIPAA.
6.5. In the event of late payment, LIPAA may, following an appropriate prior notice, request payment of all overdue amounts together with statutory default interest and other costs permitted by applicable law.
6.6. If payment is not made following such notice, LIPAA may, in accordance with applicable law, restrict the participant’s further participation or take other appropriate measures due to non-performance of contractual obligations.
6.7. An individual absence of a participant does not in itself affect the agreed programme fee.
7. PARTICIPANT ABSENCES
7.1. The participant or their legal representative shall notify LIPAA of an absence in a timely manner whenever reasonably possible.
7.2. Absence due to holidays, travel, other activities, personal commitments, family reasons or other circumstances on the participant’s side does not in itself constitute grounds for a reduction, deduction or refund of the programme fee.
7.3. In individual cases, LIPAA may, at its discretion, agree to an alternative solution, such as:
suspension of participation;
replacement participation;
credit;
alternative class;
another reasonable solution.
7.4. Such an arrangement constitutes an individual solution and does not in itself create a general entitlement for other participants to the same measure, except where required by applicable law.
7.5. In the event of prolonged illness or injury, LIPAA may, depending on the circumstances, consider the possibility of suspension, credit or another appropriate measure.
7.6. For the purpose of assessing a participant’s circumstances and determining whether an alternative arrangement, suspension, credit or other measure is appropriate, LIPAA may request reasonable supporting documentation, including medical documentation where necessary to verify an illness, injury or other health-related circumstance. Any such documentation requested shall be limited to what is reasonably necessary for the specific situation and handled in accordance with applicable data protection legislation.
8. EARLY CANCELLATION AND TERMINATION OF PARTICIPATION
8.1. Participation in a programme may be terminated by submitting written cancellation to the official LIPAA email address: lipaa.info@gmail.com
8.2. Cancellation shall take effect upon expiry of the notice period specified in the application, enrolment confirmation or agreement.
8.3. Until the expiry of the notice period, the obligations of the participant or their legal representative remain unchanged.
8.4. Simply ceasing to attend the programme without submitting written cancellation does not automatically terminate the contractual relationship or payment obligations.
8.5. Unless otherwise specified for the particular programme or in the agreement, the notice period shall be: 30 days.
8.6. When calculating fees and terminating the contractual relationship, LIPAA shall always respect mandatory consumer rights that cannot legally be excluded or restricted by contractual provisions.
8.7. This section does not affect any statutory right of the consumer to withdraw from the contract, withdraw due to non-conformity of the service, terminate the agreement or exercise any other rights provided by applicable law.
9. DISTANCE CONTRACTS AND RIGHT OF WITHDRAWAL
9.1. Where the contractual relationship is concluded at a distance, LIPAA shall provide, prior to conclusion of the contract, all information required by applicable law.
9.2. Where the consumer has a statutory right of withdrawal, they may exercise that right in the manner and within the period prescribed by applicable law.
9.3. In the online application process, LIPAA shall clearly state:
that the application constitutes the conclusion of a contractual relationship;
the essential characteristics of the programme;
the price;
the payment method;
the duration of the contractual relationship or programme period
9.4. If the consumer requests that the service commence before expiry of the statutory withdrawal period, LIPAA shall obtain the appropriate express request and/or consent where required by applicable law.
9.5. LIPAA does not exclude the consumer’s right of withdrawal unless such exclusion is expressly permitted by applicable law and all statutory conditions have been met.
10. CHANGES TO SCHEDULE, LOCATION AND MENTORS
10.1. LIPAA reserves the right to make reasonable changes to the schedule, location or mentor due to objective organisational, staffing, health, technical or other justified reasons.
10.2. In making such changes, LIPAA shall endeavour to maintain comparable quality, content and purpose of the programme.
10.3. LIPAA shall generally notify participants or their legal representatives of significant changes in a timely manner.
10.4. An individual change of mentor, time or location does not in itself constitute termination of the contractual relationship or entitlement to a refund where the programme as a whole remains comparable in its delivery.
10.5. If circumstances result in a material change to the scope, content or nature of the programme, the situation shall be handled in accordance with applicable law and the circumstances of the particular case.
11. INTERRUPTION OR INABILITY TO DELIVER THE PROGRAMME
11.1. If LIPAA is unable to deliver an individual class due to objective circumstances, it shall endeavour to provide an alternative class, comparable delivery or another reasonable solution.
11.2. Objective circumstances include, in particular, circumstances beyond LIPAA’s reasonable control, such as extraordinary health, safety, technical, venue, natural or other comparable circumstances.
11.3. In the event of force majeure, LIPAA shall not be liable for non-performance to the extent that delivery was actually prevented by circumstances that could not reasonably have been prevented or remedied.
11.4. Even in such circumstances, LIPAA shall endeavour to maintain programme continuity and provide an alternative or comparable delivery as soon as reasonably possible.
11.5. If an alternative or comparable delivery is objectively impossible and this results in a material change to or non-delivery of the programme, the participant’s rights shall be determined in accordance with applicable law.
12. PRODUCTIONS, PERFORMANCES AND ROLES
12.1. As part of its programmes, LIPAA may organise performances, productions, appearances, recordings, public presentations and other artistic projects.
12.2. Enrolment in a programme does not guarantee a specific role, number of performances, amount of stage time or participation in a particular production.
12.3. When selecting participants for particular roles or productions, LIPAA may take into account, in particular:
knowledge and abilities;
progress;
commitment;
attendance;
responsibility;
participation in the process;
suitability for a particular role;
age and developmental suitability;
artistic and production criteria;
the requirements of the particular production.
12.4. Regular attendance and active participation are mandatory for participation in a particular production.
12.5. LIPAA endeavours to make professional and fair selections. However, casting and role allocation constitute artistic and educational decisions and do not in themselves constitute a breach of LIPAA’s contractual obligations.
13. CONDUCT AND DISCIPLINE
13.1. Participants must respect:
mentors and other employees or collaborators of LIPAA;
other participants;
facilities and equipment;
safety rules;
mentors’ instructions;
rules applicable to individual locations or productions.
13.2. Unacceptable behaviour includes, in particular:
violence or threats;
harassment;
insults or humiliation;
discriminatory behaviour;
intentional damage to equipment or facilities;
repeated disruption of programme delivery;
failure to follow safety instructions;
other conduct that seriously endangers safety, dignity or the orderly operation of the programme.
13.3. In the event of violations, LIPAA may, depending on the seriousness and circumstances, apply proportionate measures, including a warning, discussion with the participant or parent, or restriction of participation in a particular activity.
13.4. In the event of serious or repeated violations, LIPAA may, in accordance with applicable law and the circumstances of the case, terminate the participant’s participation.
13.5. In the case of minor participants, LIPAA may notify their legal representative of significant violations.
14. ARRIVAL AND DEPARTURE OF MINOR PARTICIPANTS
14.1. LIPAA shall supervise minor participants within the organised programme during the time and at the location where the programme takes place, in accordance with the actual organisation of the particular programme.
14.2. The parent or legal representative is responsible for ensuring that the child arrives at the location on time and is collected promptly after the activity, unless otherwise expressly agreed with LIPAA.
14.3. After the programme, the child may be collected by their parents or by persons authorised by the parents in writing in advance.
14.4. If independent arrival or departure of a minor participant has been agreed, such arrangement must be provided in the manner specified by LIPAA.
14.5. If a parent or authorised person is delayed in collecting the child, they must notify LIPAA as soon as possible.
14.6. For the child’s safety, LIPAA may take reasonable measures where a child has not been collected promptly after the programme.
14.7. More detailed instructions regarding collection, authorisations and independent departure may be specified in a separate form or consent document.
15. HEALTH, SPECIAL REQUIREMENTS AND SAFETY
15.1. A parent or legal representative must inform LIPAA in a timely manner of circumstances relevant to the child’s safe participation in the programme.
15.2. Information provided must be limited to data necessary for programme delivery, ensuring safety or appropriately addressing the specific situation.
15.3. LIPAA does not require complete medical documentation of a child where it is not necessary for the specific purpose.
15.4. Where there are specific health, mobility, behavioural or other circumstances that may affect safe participation, the parent or legal representative must inform LIPAA in a timely manner.
15.5. If LIPAA determines that participation in a particular activity is unsafe due to the participant’s current health or safety condition, it may restrict or refuse participation in that activity, taking into account the specific circumstances and applicable law.
16. PARTICIPANT LIABILITY
16.1. Participants must act carefully and responsibly and comply with LIPAA’s instructions.
16.2. The participant or their legal representative shall be liable for damage caused intentionally or through negligence, to the extent and under the conditions provided by applicable law.
16.3. LIPAA shall not be responsible for personal belongings brought by participants onto LIPAA premises, except where LIPAA’s liability arises under applicable law.
16.4. Nothing in these General Terms excludes or limits LIPAA’s liability where such exclusion or limitation is prohibited by law.
17. INTELLECTUAL PROPERTY
17.1. Materials, scripts, choreography, educational materials, texts, concepts, visual content, graphic solutions and other content used by LIPAA in its work may be protected by copyright or other intellectual property rights.
17.2. Rights in individual materials may belong to LIPAA or third parties, or LIPAA may use them on the basis of an appropriate licence or other legal basis.
17.3. Materials may not be, without appropriate permission:
copied;
distributed;
publicly published;
used commercially;
provided to third parties;
modified or otherwise used outside the purpose of the programme,
where such conduct would infringe the rights of the relevant rights holder.
17.4. Participants may use materials to the extent necessary for participation in the programme, unless otherwise specified for a particular material.
18. PHOTOGRAPHY, RECORDING AND PUBLICATION OF CONTENT
18.1. Photographs, video and audio recordings may be made during LIPAA activities, including classes, performances, productions and other activities.
18.2. Where a photograph or recording can be linked to or identifies a particular child, it may constitute personal data. The Slovenian Information Commissioner specifically emphasises that an appropriate legal basis is required for the processing of photographs of children and that the purpose of processing must be appropriately defined for promotional publication.
18.3. Promotional use of photographs and recordings of a child is not automatically a condition of participation in the programme.
18.4. Where LIPAA requires consent for promotional photography or recording, such consent shall be obtained separately from these General Terms.
18.5. Consent may cover separate purposes, such as:
publication on the LIPAA website;
publication on LIPAA social media;
use in promotional materials;
use in printed publications;
use in other specified promotional channels.
18.6. Where there are multiple purposes, LIPAA shall define the purposes separately. Consent must be freely given, specific and informed and may be withdrawn.
18.7. More detailed rules regarding photography, recording, purposes of use, retention periods and withdrawal of consent shall be set out in a separate consent statement or form.
19. PERSONAL DATA PROTECTION
19.1. LIPAA processes personal data in accordance with applicable data protection legislation, in particular the EU General Data Protection Regulation (GDPR) and the Slovenian Personal Data Protection Act (ZVOP-2).
19.2. Personal data shall be processed for purposes for which an appropriate legal basis exists.
19.3. LIPAA shall process only data that are adequate, relevant and necessary for the particular purpose.
19.4. More detailed information regarding:
the data controller;
purposes of processing;
legal bases;
categories of personal data;
users or recipients;
retention periods;
individuals’ rights;
methods for exercising such rights,
is provided in LIPAA’s Privacy Policy, published on the LIPAA website.
19.5. Where consent is required for a particular processing activity, the individual or their legal representative may withdraw consent at any time subject to applicable law.
19.6. Withdrawal of consent shall not affect the lawfulness of processing carried out prior to its withdrawal.
20. COMMUNICATION
20.1. LIPAA may communicate with participants or their legal representatives using the email address and other contact details provided during registration.
20.2. Participants or their legal representatives are responsible for ensuring that their contact details are accurate and up to date.
20.3. LIPAA may send important notices regarding the programme, schedule, changes and organisation by email, through the registration system or by another appropriate means.
20.4. A notice shall be deemed sent when it is sent to the last email address provided to LIPAA by the participant or their legal representative, unless applicable law provides otherwise.
21. COMPLAINTS AND CLAIMS
21.1. A participant or their legal representative may submit a complaint, claim or other request to:
[official complaints email address]
21.2. The complaint should contain at least:
name and surname of the participant or legal representative;
description of the matter;
date or period to which the complaint relates;
any relevant documentation or other information;
the proposed resolution, if the complainant wishes to suggest one.
21.3. LIPAA shall consider the complaint within a reasonable period and inform the complainant of its decision or the next steps.
21.4. If LIPAA rejects a complaint as part of its internal procedure, it shall also provide the consumer with information regarding the possibility of continuing the procedure before an alternative dispute resolution provider, where required by applicable law.
22. OUT-OF-COURT CONSUMER DISPUTE RESOLUTION
22.1. In the event that a dispute cannot be resolved directly, LIPAA enables consumers to use alternative dispute resolution mechanisms in accordance with applicable law.
22.2. If LIPAA does not recognise any ADR provider, this section shall contain the appropriate statement in accordance with applicable law.
22.3. The current list of registered alternative dispute resolution providers in Slovenia is maintained by the competent ministry.
22.4. Following receipt of a complaint, LIPAA shall act in accordance with the obligations imposed on it by applicable alternative dispute resolution legislation.
23. AMENDMENTS TO THE GENERAL TERMS
23.1. LIPAA may amend these General Terms due to changes in legislation, organisation of business operations, programme delivery methods, technical changes or other justified reasons.
23.2. Amended General Terms shall be published on the LIPAA website.
23.3. For contractual relationships already concluded, the terms applicable to the particular contractual relationship shall apply, unless applicable law permits or requires the amended terms to apply or the parties agree otherwise.
23.4. If an amendment is material for an existing consumer and affects their contractual rights or obligations, LIPAA shall act in accordance with applicable law.
24. FINAL PROVISIONS
24.1. If any provision of these General Terms is null, invalid or unenforceable, this shall not affect the validity of the remaining provisions, unless otherwise follows from applicable law.
24.2. If any provision of these General Terms conflicts with a mandatory provision of applicable law, the mandatory statutory provision shall apply.
24.3. No provision of these General Terms shall be interpreted as depriving a consumer of any right granted to them by mandatory law.
24.4. The contractual relationships shall be governed by the laws of the Republic of Slovenia, unless otherwise provided by applicable law.
24.5. LIPAA and the consumer shall endeavour to resolve any disputes amicably in the first instance.
24.6. If an amicable resolution cannot be reached, the parties may use alternative dispute resolution procedures in accordance with applicable law. Any dispute subject to court proceedings shall fall under the jurisdiction of the competent court in Maribor, Slovenia.
25. SEPARATE DOCUMENTS
These General Terms are supplemented, where relevant to the particular contractual relationship, by the following documents:
Application Form or Programme Participation Agreement – contains specific information regarding the programme, period, price and payment terms.
LIPAA Privacy Policy – governs the processing of personal data.
Photography and Recording Consent Form – governs the specific purposes of photography, recording and publication.
Consent for Independent Arrival or Departure of a Minor Participant – where such arrival or departure is permitted.
Other specific instructions or consent forms – where required due to the nature of a particular programme or production.
26. EFFECTIVE DATE
These General Terms shall enter into force on August 20th and will be published on the LIPAA website before the start of term.